Frequently Asked Questions
Everything you need to know about your Wofeel London experience.
How long does shipping take within the UK and internationally?
For UK domestic orders, we offer standard delivery within 3-5 business days. International shipping times vary by location but typically range from 7-14 business days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and certain intimate apparel cannot be returned.
How can I track my Wofeel London order?
Once your order is dispatched, you will receive an email containing a unique tracking number and a link to our carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital payments via PayPal, Apple Pay, and Google Pay for a seamless checkout.
Are your materials ethically sourced?
At Wofeel London, we are committed to sustainable fashion. We work closely with our suppliers to ensure all materials are ethically sourced and that our manufacturing processes meet high environmental standards.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact our customer service team within 1 hour of placement. Once an order has reached the shipping stage, it can no longer be modified.